Terms & Conditions of Adam’s Flowers These Terms and Conditions (Terms) apply to purchases made from Adam’s Flowers via either our retail store or our website, www.adamsflowers.com.au. You agree to be bound by these Terms. Adam’s Flowers may amend these Terms from time to time and any amendment will become effective immediately. Your continued use of this website after any amendment by Adam’s Flowers constitutes an agreement to abide by and be bound by these Terms, as amended.

ORDER AND CANCELLATION POLICY

1. Order Information

Changes We rely on the information you provided to fulfil your orders. Please double check all information in your order to ensure it is correct, such as product details, notes on the card, recipient names, recipient contact details, delivery address. All the changes and updates to the order must be done within 3 days of placing the order, and at least 24 hours prior to delivery date, subject to the order not being prepared. If your order has been prepared but not dispatched, we may at our discretion cater for your request for changes. A fee may be applicable if we need to rearrange the flowers which will be confirmed with you.

2. Incomplete order

Orders placed with incomplete delivery information will be held until delivery information has been completed. In the event that the delivery date selected is no longer available, your order will be moved to the next available delivery date after the order was completed. Incomplete orders cannot be refunded. We will fulfil the order on the next available delivery date or issue a store credit for a future purchase.

Our business hours are 8:30 am to 6:00 pm AEST Monday to Saturday. Cancellations and amendments are allowed within 1 hour of placing your order without charge, if such order has not been prepared.

3. Cancellation

It may be possible to cancel your order, depending on time of cancellation request. Cancellation fees will apply. Unfortunately, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. All sales during peak holidays and peak days (Valentine’s Day, Mother’s Day, Christmas) are final.

For cancellation of wedding orders, at least two weeks’ notice is required to receive a refund of your deposit, less a $10 administration processing fee.

No refunds of deposit will be given after the two week notice period lapses.

In any other event, if your order has not been prepared,

• for cancellations requested within 1 hour of placing the order, cancellation is at no charge;

• for cancellations requested from 1 hour after order is placed, up to 24 hours prior to delivery date, cancellation is at no charge.

• for cancellations requested with less than 24 hours to delivery date, a cancellation fee equal to the total cost of the product will apply.

 

Note: We are not responsible for late deliveries caused by acts of God (weather conditions, storms, hurricanes, earthquakes, etc...) and no refunds will be issued for these reasons.

The delivery will occur on the next possible delivery date.

 

4. DELIVERY POLICY

 Standard Delivery: We do not deliver to shopping centres or malls.

A delivery fee will be added to your order based on the destination location. You will be prompted to select your postcode at the time of placing an order and the relevant delivery fee will be added to your cart.

The current delivery fee schedule is stated below:

Delivery included in price 3169 Clarinda 3169 Clayton South 3171 Springvale 3171 Sandown Village 3172 Dingley Village 3172 Springvale South 3173 Keysborough 3174 Noble Park 3195 Waterways 3195 Braeside

Southern & some Bayside suburbs: $15 3148 Chadstone 3165 Bentleigh East 3166 Oakleigh 3166 Oakleigh East 3167 Oakleigh South 3175 Dandenong 3174 Dandenong South 3175 Dandenong North 3187 Brighton East 3186 Brighton 3192 Cheltenham 3193 Black Rock 3196 Bonbeach 3194 Mentone 3195 Parkdale 3195 Aspendale 3195 Aspendale Gardens 3196 Chelsea 3197 Carrum 3198 Seaford 3199 Frankston 3199 Frankston South 3201 Carrum Downs 3204 McKinnon 3204 Bentleigh 3802 Endeavour Hills 3910 Langwarrin 3977 Skye East &

South East: $20 3144 Malvern 3145 Malvern East 3150 Glen Waverley 3150 Wheelers Hill 3152 Wantirna 3152 Wantirna South 3133 Vermont South 3133 Vermont 3805 Narre Warren 3804 Narre Warren North 3805 Narre Warren

South Outer East & Cranbourne suburbs: $30 3977 Cranbourne 3977 Cranbourne East 3977 Cranbourne North 3977 Cranbourne South 3977 Cranbourne West 3125 Burwood 3151 Burwood East 3156 Ferntree Gully 3156 Upper Ferntree Gully 3180 Knoxfield

Outer SE/Inner Sth/Mornington Peninsula: $40 3101 Kew 3124 Camberwell 3145 Caulfield 3162 Caulfield East 3161 Caulfield North 3806 Berwick 3809 Officer 3801 Pakenham 3801 Pakenham South 3931 Mornington 3930 Mt Eliza 3934 Mt Martha 3978 Clyde 3978 Clyde North

All other suburbs Please contact our store at 0395477474 for availability and delivery fee.

Interstate Please be aware that we no longer have interfloral arrangements/network. Where orders are placed and accepted to be delivered to a regional or interstate location, we will source a florist in that area and will confirm the order price (where different to displayed) and delivery fee with you.

Note that Adam’s Flowers do not take responsibility for the interstate product as it has been delivered by another florist. No refund or replacement will be available in the case of a regional or interstate delivery.

5. Delivery Date & Times

The delivery date selected is the approximate date of arrival. Sometimes logistics, traffic, distance and weather conditions can cause delays. Whilst we make every effort to deliver the flowers as requested, we cannot guarantee the exact delivery date or specific time. For busy floral occasions including, but not limited to Valentine's Day, Mothers’ Day, and Christmas, please check our website for expected delivery times on those days and make sure to place orders in advance to ensure timely delivery.

Delivery times will depend on your location and the order placement time. Generally deliveries occur:

• Monday to Saturday: 9am – 6pm (during peak times this may be up until 8pm)

• Sunday: No deliveries (other than on Valentine’s Day and Mothers’ Day)

• Public Holidays: No deliveries (in the event a delivery is arranged at request, a surcharge is applicable which will be communicated to you at confirmation of order)

• For orders placed before 12pm on a trading day, we generally have the order dispatched on the same day.

• Please understand that there may be delays beyond our control. Flat tyres, traffic jams or bad weather can cause delays. If you request a specific time of delivery, we will make every effort (but do not guarantee) to deliver at the requested time.

• Where delivery on your requested date is not feasible, we will arrange delivery on the next business day or contact you to make alternative arrangements.

6. Delivery Instructions

We rely on you to provide us with the correct details of the recipient/s such as correct name, delivery address for shipping purposes.

Our couriers do not call prior to delivery.

Please ensure the recipient is home to receive items, or at their workplace location/business or the order can be left at the property/received at the workplace/business.

If no person is present to accept the order at the location specified, our driver will act at their discretion based on weather conditions, safety, security etc, or at your specific instructions.

Where a secure location is not available, our couriers will leave a note advising the recipient to contact Adam’s Flowers to arrange for re-delivery or contact you to notify you that delivery was attempted unsuccessfully.

We will charge you for the cost of re-delivery, but will contact you for authorisation prior to charging this fee.

Re-delivery fee will be based on location of the address and according to our delivery fee schedule:

• for local suburbs included in the price of the order, a $10 re-delivery fee applies for any other suburbs outside of the local suburb area, the re-delivery fee will be based on its postcode as set out in the delivery fee schedule If you provide us with an incorrect delivery address, you must pay for re-delivery of your order to the correct address. The re-delivery fee will be based on location of the correct address.

We may also charge you for the cost of new flowers if we need to replace the original flowers.

7. SUBSTITUTION POLICY

Authorisation for substitution

Samples arrangements/bouquets displayed in store and images found on Adam’s Flowers website are used for display purposes only.

Actual products may differ from product images displayed.

By placing the order, you understand that we work with seasonal stock, and occasionally it may be the case that flowers are out of season; in this case you authorise Adam’s Flowers to substitute for a product that is in stock.

Adam’s Flowers takes utmost care and attention to ensure that any substitutions are as similar as possible to the requested arrangement.

8. Substitution Details

Where a specific flower type or colour is unavailable within the given time frame of delivery, Adam’s Flowers will use types or colours that achieve the same overall shape, style and effect. In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour. In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.

9.REFUND & REPLACEMENT POLICY

Change of mind

Due to the nature of the product that we supply, there is no refund or exchange available if you change your mind after a purchase/order is placed.

Please ensure the order details are correct when you place your order.

 

10. The Australian Consumer Law

 

We offer refunds and replacements in accordance with the Australian Consumer Law (ACL) and on the terms set out in this policy. The ACL provides consumer guarantees which protect consumers when they buy products and services. Adam’s Flowers complies with the ACL. If there is any inconsistency between this policy and the ACL, then the ACL will prevail. Further information about the ACL and the consumer guarantees is available on the Australian Competition and Consumer Commission website. If a product or service purchased from us has a major failure, then you may be entitled to a replacement or refund.

This is when the product

• is unsafe

• is very different from the description or display

• has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand

• can’t be used for its normal purpose, or another purpose that you told us about before the purchase and can’t easily be fixed within a reasonable time. If a failure with the product or service does not amount to a major failure, you may be entitled to have the product replaced, the service redelivered, or the cost refunded. In the event that a product purchased fails to meet one or more consumer guarantees under the ACL, we shall bear any cost of shipping the returned product back to us, as well as any cost of shipping any repaired or replacement product.

11. Dissatisfied with the quality of the flowers

We do our best to ensure the flowers are always fresh and beautiful. If you received damaged flowers, please bring the product / flower arrangement to us in store, or, where your location is prohibitive, send a picture of the received arrangement to adamsflowers@hotmail.com with the order number in the subject line within 5 days of delivery.

For approved quality issues we will

• offer a replacement of the flowers to value (where flowers have been brought back to our store); or

• offer a replacement of the flowers to value to be redelivered (for remote complaints) (a delivery fee may be applicable which will be advised where applicable); or

• provide a store credit to product value; or

• provide a refund.

An administrative processing fee of $5 applies to all refunds.

 

12. Response Time

We aim to process any requests for replacements or refunds within 24 hours of receipt of your request.

 

13. Refund payments

We pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase. An administrative processing fee of $5 applies to all refunds. To be eligible for a refund or replacement, you must provide proof of purchase to our reasonable satisfaction and may be required to provide identification.

14. Contact Us

For all enquiries, or if you wish to speak to us about this policy or about any refund or replacements, please contact us at adamsflowers@hotmail.com or by telephone on 0395477474.