Adam’s Flowers (we/us/the business) is committed to the protection of your personal information whilst providing quality services to you. This policy outlines how we our website www.adamsflowers.com.au manages your Personal Information including how we collect, store and disclose your Personal Information and our ongoing obligations to you in respect of how we manage your Personal Information.

 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

 

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

 

What is Personal Information and what we collect

Personal Information is information or an opinion that identifies an individual.

 

We collect and hold personal information relating to our clients and to other people and entities associated with our clients as may be provided or disclosed to us in the course of business.

 

Typically, when you make a purchase or attempt to make a purchase with us, instore or via this website, we may collect the following information from you:

− your name,

− email address,

− telephone number,

− payment details including bank account and credit card details, and

− billing address

− recipient’s name,

− recipient’s delivery address,

− recipient’s contact information,

− relationship details

(together, the “Order Information”.)

In addition, our website host/server collect the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

Why do we collect Personal Information

 

All data is processed by the business on a lawful basis. The purposes for which we collect, hold, use and disclose personal information are:

− to fulfil any orders placed with us in store or through this website, including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations;

− communicate with you;

− communicate with the recipient to troubleshoot any delivery problems;

− screen our orders for potential risk or fraud;

− improve and optimise our website;

− facilitate our internal and external administrative processes including financial and business operations and reporting requirements;

− when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services; and

− comply with applicable laws.

 

How do we obtain your Personal Information

 

Personal Information is obtained in many ways including by correspondence, by telephone and facsimile; when you interact with us in person; when you interact with us online, by email or through our website www.adamsflowers.com.au; from cookies and from third parties. Personal information may be received and held either as a hard copy, paper, or a soft copy being electronic data, in any available form.

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Third Parties

 

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties, for example, if you are a recipient of an order our client placed to be delivered to.

 

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience of using our website. We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

 

Cookies placed on our website 

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Secure Storage of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

 

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.

 

Each of our employees is aware of our security policies, and your information is only available to those employees who need it to perform their jobs. Whilst we make reasonable effort to protect your Personal Information, we cannot guarantee the absolute security of your information, as no method of transmission over the Internet using industry standard technology is 100% secure.

 

Our online store is hosted on the Wix.com platform, your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com stores your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We don’t guarantee website links or policy of authorised third parties and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

 

Who do we disclose Personal Information to?

 

Outside of authorised personnel employed by us, we may share your Personal Information with third parties as described above, and include:

− logistics providers, so that we can fulfil our delivery service;

− local suppliers, if we need to engage local florist to fulfil your order;

− product tracking and marketing platforms, communications platforms and contractors who we engage to help process Personal Information and other data;

− government third parties, including government agencies, regulatory bodies and law enforcement agencies as required, authorised or permitted by law; and

− a third party that acquires or intends to acquire this business or its assets.

 

Access, Update and Correction to your Personal Information

 

You may access, review, update, rectify or delete your Personal Information by contacting us, subject to certain exceptions. Please note that deleting your Personal Information may limit our ability to provide the service to you.

 

We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

 

We may limit or reject your request in certain cases, including without limitation where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case question, where the rights of other persons would be violated or as required by law.

 

In order to protect your Personal Information, we will require identification from you before releasing or amending the requested information.

 

Policy Updates

 

We reserve the right to modify this Privacy Policy at any time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any modifications to this Privacy Statement will take effect upon our publication of the new terms and/or upon implementation of the new changes to our services. In all cases, your continued use of our services or this site after the publication of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Statement. Complaints and Enquiries

 

If you have any queries or complaints about our Privacy Policy, please contact us at: Adam’s Flowers, 610 – 614 Springvale Road, Springvale South VIC 3172 Adamsflowers610@gmail.com (03) 9547 7474

 

Updated: February 2024

 Adam’s Flowers Privacy Policy OFFICIAL